TERMS OF SERVICE

Last updated: September 24, 2026

Items in must be completed or confirmed before publishing.

---

1. WHO WE ARE

This website, https://drageedargent.com (the "Website"), is operated by:

The Website is hosted on the Shopify e-commerce platform, which we use to display products and process orders.

2. SCOPE AND ACCEPTANCE

2.1 These Terms of Service ("Terms") govern your use of the Website and the purchase of products from us. They apply together with our Pre-Information Form, Distance Sales Contract, Return & Withdrawal Policy, Privacy Notice (KVKK Aydınlatma Metni)  and Cookie Policy.

2.2 If you are a consumer, every purchase is subject to the Pre-Information Form and the Distance Sales Contract presented to you and accepted by you before you place your order, as required by Consumer Protection Law No. 6502 and the Distance Contracts Regulation. If these Terms conflict with the Distance Sales Contract or with mandatory law, the Distance Sales Contract and mandatory law prevail.

2.3 Nothing in these Terms limits or excludes any right you have under mandatory consumer protection law, including Law No. 6502, the Distance Contracts Regulation, Turkish Code of Obligations No. 6098, Law No. 6563 on the Regulation of Electronic Commerce and Personal Data Protection Law No. 6698 (KVKK). If you live outside Türkiye, you may also benefit from mandatory consumer protections of your country of residence.

2.4 By using the Website you agree to these Terms. Please read them carefully. If you do not agree, please do not use the Website.

3. ELIGIBILITY

3.1 To place an order you must be at least 18 years old and have full legal capacity, or act with the consent of your legal representative.

3.2 You must not use the Website for any unlawful purpose, or in breach of intellectual property rights or these Terms.

4. PRODUCTS AND PRODUCT INFORMATION

4.1 Our products are handmade/handfinished silver jewelry. For each product we state its essential features, including the metal and its fineness (e.g. 925 sterling silver), plating, stones, dimensions and weight where relevant.

4.2 Because pieces are handcrafted, small variations in shape, texture or finish may occur and are a natural feature of the product, not a defect. Colors on screen may differ slightly from the actual product depending on your device settings.

4.3 Silver naturally oxidizes over time. Care instructions are provided. Damage resulting from misuse or failure to follow care instructions is not a defect.

4.4 Some products are available in limited quantities. If a product becomes unavailable after you order, we will inform you and refund any amount paid within 14 days at the latest.

5. PRICES AND PAYMENT

5.1 All prices are shown in [Turkish Lira (TRY) / other currency] and include VAT (KDV). Delivery costs, if any, are shown separately before you confirm your order.

5.2 We may change prices at any time, but a price change will not affect orders already confirmed.

5.3 If a product is listed at an obviously incorrect price due to a clear technical or typographical error (for example, a price that is manifestly far below the real value), we may cancel the order before shipment by notifying you, and we will refund any amount paid in full within 14 days at the latest. This does not affect your other legal rights.

5.4 Payments are processed by [payment service provider, e.g. iyzico / PayTR / Shopify Payments]. We do not store your full card details. Card data is transmitted encrypted and processed by the payment provider in line with applicable security standards.

6. ORDERS AND CONTRACT FORMATION

6.1 Before you place an order, you will be shown the Pre-Information Form and the Distance Sales Contract, including the total price, delivery costs, delivery time and your right of withdrawal. You will be asked to confirm that you have read them, and you will receive them on a durable medium (e.g. by e-mail).

6.2 The contract is formed when you confirm the order with the "Order with obligation to pay" button [or equivalent wording on checkout]. We will send you an order confirmation without delay.

6.3 We may decline or cancel an order only for a justified reason, such as: suspected fraud or payment problems; orders that, based on objective indicators, are placed for resale (e.g. unusually high quantities); a product being out of stock; an obvious pricing error under Section 5.3; or legal restrictions on shipping to a destination. In such cases we will inform you and refund any amount paid in full within 14 days at the latest.

6.4 You agree to provide accurate and complete information (name, address, e-mail, phone) so that we can process and deliver your order.

7. DELIVERY

7.1 We deliver orders within the time stated on the product page and in the Pre-Information Form, and in any case within 30 days of the order. [Made-to-order / personalized pieces: state the specific delivery time.] If we cannot deliver within this period, you may cancel the contract and we will refund all payments within 14 days.

7.2 The risk of loss or damage passes to you when the product is delivered to you or to a person you designate (not to the carrier), unless you chose a carrier other than the one we offered.

7.3 Please inspect your parcel on delivery. If the package is visibly damaged, you may ask the courier to prepare a damage report (hasar tespit tutanağı). This helps us resolve the issue quickly, but it does not limit your rights.

8. RIGHT OF WITHDRAWAL (CAYMA HAKKI)

8.1 As a consumer, you may withdraw from the contract within 14 days of receiving the product, without giving any reason and without paying any penalty.

8.2 To withdraw, send us a clear statement (e.g. by e-mail to hello@drageedargent.com, or using the withdrawal form in the Distance Sales Contract) before the 14-day period expires.

8.3 Return shipping: please return the product within 10 days of your withdrawal notice using our designated carrier.

8.4 We will refund all payments received, including the original delivery charge, within 14 days of receiving your withdrawal notice, using the same payment method you used, free of any fees.

8.5 You are responsible for any decrease in value resulting from handling the product beyond what is necessary to examine it (for example, wearing it for extended periods or damaging it).

8.6 Exceptions: under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to:

• products made to your specifications or clearly personalized (e.g. custom-made, engraved, resized-to-order or name jewelry);
• products which, for health protection or hygiene reasons, are not suitable for return once unsealed after delivery (e.g. piercing earrings supplied in sealed hygienic packaging, if the seal is opened).

We will clearly mark these products before purchase.

Full details are set out in our Return & Withdrawal Policy 

9. DEFECTIVE PRODUCTS AND STATUTORY RIGHTS

9.1 We are responsible for delivering products that conform to the contract. If a product is defective, you have the rights under Article 11 of Law No. 6502 to choose to: (a) withdraw from the contract and return the product; (b) keep it and request a price reduction; (c) request free repair; or (d) request replacement with a non-defective product, where possible.

9.2 Our liability for defects lasts 2 years from delivery, even if the defect appears later, unless a longer period is provided by law. In the case of fraud or gross negligence this limitation does not apply.

9.3 To report a defect, contact hello@drageedargent.com with your order number and photos. Costs of returning a defective product are borne by us.

10. INTELLECTUAL PROPERTY

10.1 All content on the Website — including jewelry designs, photographs, texts, logos, the "Dragee D'Argent" name and trademarks — belongs to us or our licensors and is protected under Law No. 5846 on Intellectual and Artistic Works and Industrial Property Law No. 6769.

10.2 You may not copy, reproduce, sell, or commercially exploit any content or design from the Website without our prior written permission.

11. REVIEWS, COMMENTS AND SUBMISSIONS

11.1 If you post reviews, photos or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content on our Website and social media in connection with our products, for as long as it remains published. Your moral rights and your right to be credited are preserved. You may ask us to remove your content at any time.

11.2 You confirm that your content is truthful, is your own, and does not infringe the rights of others or contain unlawful, defamatory, obscene or harmful material. We may remove content that breaches these Terms.

11.3 We publish genuine customer reviews only and do not remove negative reviews solely because they are negative. 

12. PROHIBITED USES

You may not use the Website to: (a) break any law; (b) infringe our or others' intellectual property; (c) harass, insult, defame or discriminate against anyone; (d) submit false information or impersonate others; (e) upload viruses or malicious code; (f) collect other users' personal data; (g) spam, phish, scrape or crawl the Website without permission; or (h) circumvent the Website's security features. We may suspend access for users who breach these rules.

13. PERSONAL DATA

13.1 We process your personal data in accordance with the Personal Data Protection Law No. 6698 (KVKK). Details on the purposes, legal grounds, recipients, cross-border transfers and your rights are set out in our Privacy Notice (Aydınlatma Metni)

13.2 Our Website is hosted by Shopify and some service providers are located outside Türkiye. Any transfer of personal data abroad is carried out in compliance with Article 9 of KVKK (e.g. under standard contractual clauses notified to the Personal Data Protection Authority).

13.3 We will send you commercial electronic messages (newsletters, campaigns) only with your prior consent, recorded in the Message Management System (İYS). You may withdraw consent at any time free of charge via the link in each message or by contacting us.

14. THIRD-PARTY LINKS AND TOOLS

The Website may contain links to third-party websites or tools (e.g. payment, shipping tracking, social media). We are not responsible for their content or practices; their own terms and privacy policies apply. This does not affect our own obligations to you as seller.

15. AVAILABILITY OF THE WEBSITE

We aim to keep the Website available and accurate, but we may temporarily suspend or modify it for maintenance, security or technical reasons. Such changes will not affect orders already confirmed.

16. LIABILITY

16.1 We are liable in accordance with applicable Turkish law. Nothing in these Terms excludes or limits our liability for (a) intent or gross negligence (Article 115 of the Turkish Code of Obligations), (b) death or personal injury, (c) defective products under Law No. 6502, or (d) any other liability that cannot be limited by law.

16.2 Subject to Section 16.1, we are not liable for losses that were not reasonably foreseeable, or for losses caused by your breach of these Terms, by events outside our reasonable control (force majeure), or by the use of third-party websites or services.

17. YOUR RESPONSIBILITY

If you breach these Terms or the law through your fault and this causes us damage (for example, claims by third parties due to content you post), you are liable for that damage in accordance with the Turkish Code of Obligations.

18. CHANGES TO THESE TERMS

We may update these Terms for legal, regulatory or operational reasons. The updated version will be published on this page with a new "Last updated" date. Changes do not apply to orders placed before the update; each order is governed by the Terms and Distance Sales Contract accepted at the time of purchase. Where changes are material, we will notify registered customers by e-mail.

19. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force.

20. LANGUAGE

These Terms are available in  English.

21. GOVERNING LAW AND DISPUTE RESOLUTION

21.1 These Terms are governed by the laws of the Republic of Türkiye.

21.2 Consumers may submit complaints and disputes to:

• the Consumer Arbitration Committee (Tüketici Hakem Heyeti) at their place of residence or where the transaction took place, for claims up to the monetary limit set annually by the Ministry of Trade (TRY 186,000 for 2026); or
• the Consumer Courts (Tüketici Mahkemeleri) for claims above that limit, after first applying to mandatory mediation (zorunlu arabuluculuk) as required by law.

Applications may also be made electronically via the Ministry of Trade's TÜBİS / e-Devlet system.

21.3 If you are a consumer residing in the EU or another country, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your country where the law allows.

21.4 For non-consumer (business) customers, Istanbul (Anadolu) Courts and Enforcement Offices have jurisdiction.

22. CONTACT

Questions about these Terms, orders, returns or complaints:

O SH DİZAYN TAKI PAZARLAMA [full title] Örnek Mah. Semerkant Cad. No: 13 A, 34381 Ataşehir, İstanbul, Türkiye E-mail: hello@drageedargent.com ·

We aim to respond to complaints within 3 business days.